Last updated: 07/01/2026

Due to the handmade nature of our products, returns are handled with care and fairness.

Return Type will be Replacement only and as per original order.

No Refunds will be issued!

1. Return Window:

• The item is defective or damaged on delivery (need photos)
• The incorrect item was supplied

Requests must be made within 7 days of receiving the item.

2. Non-Returnable Items

The following items are non-returnable unless defective:

• Custom or personalised handmade items
• Items made to order

3. Condition of Returned Items

Returned items must be:

• Unused
• In original condition and packaging

4. Return Shipping

• Customers are responsible for return shipping costs
• We recommend using a trackable shipping method

6. Contact for Returns

To initiate a return:

• Email: info@hanndimade.co.za
• Phone: +27 79 490 3296
• Address: 93 Coral Road, Blue Lagoon 2, Langebaan, Western Cape, 7357