Last updated: 07/01/2026

Hanndimade (“we”, “us”, “our”) operates https://hanndimade.co.za, an online store selling handmade items including artwork, crafts, and gift boxes. We are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Personal Information We Collect

We may collect and process the following personal information:

• Full name
• Email address
• Contact number
• Billing and delivery address
• Order and transaction details
• Payment information (processed securely via third-party payment gateways)
• IP address, browser type, and usage data
• Any information you voluntarily provide via forms or communication

2. How We Use Your Information

Your personal information is used to:

• Process and deliver orders
• Communicate about orders, products, or support queries
• Improve our website and services
• Comply with legal and regulatory obligations
• Prevent fraud and ensure website security

3. Legal Basis for Processing

We process personal information based on:

• Your consent
• Contractual necessity (to fulfil orders)
• Legal obligations
• Legitimate business interests

4. Sharing of Information

We do not sell or trade personal information. Information may be shared only with:

• Payment processors
• Courier and delivery partners
• Website hosting and technical service providers
  All third parties are required to protect your data in line with POPIA.

5. Data Security

We take reasonable technical and organisational measures to safeguard personal information against loss, misuse, unauthorised access, or disclosure.

6. Cookies

Our website uses cookies to enhance user experience and track site performance. You may disable cookies in your browser settings, though some features may not function properly.

7. Your Rights Under POPIA

You have the right to:

• Access your personal information
• Request correction or deletion
• Withdraw consent (where applicable)
• Lodge a complaint with the Information Regulator of South Africa

8. Data Retention

We retain personal information only as long as necessary for business or legal purposes.

9. Contact Information

For privacy-related queries or requests:

 

Email: info@hanndimade.co.za

Phone: +27 79 490 3296

Address: 93 Coral Road, Blue Lagoon 2, Langebaan, Western Cape, 7357